Privacy Policy

Who we are

MA Removals is a removals company based in Glasgow, Scotland, UK. For any privacy-related queries, you can contact us by email at info@maremovals.co.uk or by phone on 07426 467 112.

Information we collect

We may collect and process the following information:

• Contact details — your name, email address and phone number.
• Booking details — pickup and delivery addresses, move date, property type, and a list of items to be moved.
• Communications — messages you send us by phone, WhatsApp, email or our online forms.
• Payment information — processed securely by our payment provider; we do not store full card details.
• Technical data — IP address, browser type, device information and pages visited, collected via cookies and analytics.

How we use your information

We use your personal data to:

• Provide quotes and carry out the removals services you request.
• Communicate with you about your booking, including confirmations and updates.
• Process payments and issue invoices.
• Improve our website, services and customer experience.
• Comply with our legal and regulatory obligations.

Legal basis for processing

We process your data on the basis of performance of a contract (to deliver the service you book), your consent (for marketing and non-essential cookies), and our legitimate interests (to operate and improve our business), as well as to comply with legal obligations.

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us run our business — such as our drivers, payment processors, email and messaging providers, and analytics services — strictly for the purposes described above. We may also disclose information where required by law.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Booking and invoice records are typically retained for up to 7 years in line with UK tax law.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or restrict our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@maremovals.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. You can manage your preferences at any time. For full details, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@maremovals.co.uk or 07426 467 112.